Av123 takes the privacy and security of your personal data very seriously. This Privacy Policy clearly explains how we collect, use, store and protect your information as an av123 member in Malaysia. By using the av123 platform, you agree to the provisions set out in this Privacy Policy.
Updated: January 2026Your data is protected by 256-bit SSL encryption. av123 never sells or discloses your personal information to third parties without your consent.
Six core principles guiding how av123 handles the personal data of every Malaysian player
All data transmitted between your device and av123's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions such as Maybank and CIMB. Your information cannot be intercepted by any third party.
Av123 has never sold, rented or traded members' personal data to any third party for marketing or commercial purposes, and never will. Your information belongs to you — we use it solely to operate the av123 services you use.
As an av123 member, you have the full right to access, amend, download or request the deletion of your personal data at any time. Submit your request through av123's customer support channels and we will respond within the stipulated timeframe.
The personal data and financial information of av123 members are stored on servers protected by a multi-layered security system — including firewalls, intrusion detection and strict access controls. Only specifically authorised personnel are permitted to access member data.
Your payment details via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks or FPX are processed through a PCI-DSS certified payment gateway. av123 does not store card numbers or sensitive payment information directly in our systems.
Av123's Privacy Policy is designed to be fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We handle all members' personal data in accordance with applicable Malaysian law and respect the rights afforded to you under that legislation.
Av123 only collects the data necessary to operate its services — nothing more
Full name, date of birth, Malaysian mobile number, email address and other identity information you provide during av123 account registration or the identity verification (KYC) process.
Deposit and withdrawal history — including payment methods used (Touch 'n Go, GrabPay, DuitNow, etc.), amounts, dates and transaction statuses. This data is retained for financial record-keeping and legal compliance purposes.
Gaming history including games played (Five Blessings, Live Blackjack, Egypt Treasure, etc.), bets placed, outcomes, play duration and game statistics. This data is used to enhance your experience and to support our responsible gaming programme.
IP address, device type, operating system, web browser type, screen resolution and other technical information collected automatically when you visit or use the av123 platform. This data is used for security and performance optimisation purposes.
Av123 uses cookies to maintain your login session, save your language and interface preferences, and analyse platform usage patterns for improvement purposes. Cookies can be disabled through your browser settings, though doing so may affect certain platform features.
Records of communications between you and the av123 customer support team via live chat, email or other channels. This data is retained for service quality control purposes and as a reference in the event of any disputes or follow-up enquiries.
This Privacy Policy ("Policy") describes how av123 ("we", "our platform") collects, processes, uses, stores and protects your personal data when you register for and use our online casino services in Malaysia. This Policy forms part of the overall agreement between you and av123 and should be read together with the av123 Terms and Conditions.
Av123 is an online casino platform operator serving adult players in Malaysia. As a platform operating in Malaysia, we are subject to the provisions of the Personal Data Protection Act 2010 (Malaysia PDPA) and are committed to complying with all applicable legal requirements in the handling of our members' personal data.
This Privacy Policy applies to all individuals who:
Important: By using the av123 platform, you confirm that you have read, understood and agreed to this Privacy Policy. If you do not agree, please discontinue your use of the av123 platform and contact us to close your account where applicable.
Av123 follows the principle of data minimisation — meaning we only collect data that is genuinely necessary to operate our services safely and in compliance with the law. The following are the categories of data we collect:
Data You Provide Directly:
Automatically Collected Data:
Note: av123 does not collect sensitive information such as biometric data, political views, religious beliefs or members' medical information. We only collect what is necessary for the operation of our platform.
Every piece of data collected by av123 has a clear and legitimate purpose. We use your personal data for the following purposes:
Av123 does not sell, rent or disclose members' personal data to third parties for marketing or commercial purposes. Your data is only shared in the following limited circumstances:
av123's Assurance: Every third party with whom we share data is bound by strict confidentiality and data protection agreements. They are not permitted to use your data for any purpose other than those specified in their agreement with av123.
Av123 continually invests in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we practise include:
Data Retention Period: av123 retains members' personal data for as long as your account remains active and for the period prescribed by applicable law following account closure. Financial transaction data is retained for a minimum of 7 years in accordance with Malaysia's banking and compliance legal requirements. Data that is no longer needed is securely deleted or anonymised.
Under the Personal Data Protection Act 2010 (Malaysia's PDPA) and av123's own policies, you have the following rights regarding your personal data:
To exercise any of these rights, contact the av123 support team via live chat or email at [email protected].
You have the right to know what personal data av123 holds about you and to obtain a copy of it. We will provide the requested information within 21 business days from the date the request is received.
If the personal data av123 holds about you is inaccurate or incomplete, you have the right to request a correction. av123 will update the data within a reasonable timeframe following verification.
You may request the deletion of your personal data in certain circumstances — for example, following account closure. However, some data may need to be retained for legal compliance purposes even after a deletion request.
You have the right to object to the processing of your data for certain purposes, particularly direct marketing. You may opt out of receiving marketing communications from av123 at any time, with no conditions attached.
You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for transfer to another platform where applicable. Contact av123 support for more information.
Where data processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the validity of any processing carried out prior to the date of withdrawal.
Av123 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the av123 platform and your gaming experience. For more information on managing cookies in your browser, refer to your browser's help documentation.
The av123 platform is a service restricted to individuals aged 18 and above. av123 does not knowingly collect or process personal data from individuals under the age of 18.
Should we discover or be notified that personal data belonging to an individual under the age of majority has been collected, we will immediately:
To Parents & Guardians: If you suspect that your underage child has registered for or used the av123 platform, please contact us immediately via live chat or email at [email protected] and we will respond promptly.
The av123 platform is integrated with third-party payment providers including Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks and FPX to facilitate convenient and secure financial transactions.
When you use any of these third-party payment services, you will be subject to their respective privacy policies and terms of service — which are separate from this av123 Privacy Policy. av123 is not responsible for the privacy practices of those third-party providers.
Av123 encourages you to read and understand the privacy policy of each payment service provider you use. If you have concerns about how your data is handled by a third-party payment provider, please contact them directly.
As a platform operating in the global digital environment, av123's servers may be located outside Malaysia. This means your personal data may be transferred to and stored in other countries that may have different data protection laws from those of Malaysia.
Av123 is committed to ensuring that any cross-border data transfers are carried out with adequate safeguards, including:
By using the av123 platform, you consent to the transfer of your personal data to av123's server locations, which may be outside Malaysia, with the understanding that av123 provides adequate protection in all circumstances.
Av123 reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, industry practices or operational requirements. When material changes are made, we will notify you via:
We encourage you to review this Privacy Policy page periodically to stay informed of how av123 handles your personal data. Your continued use of the av123 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns or requests regarding this Privacy Policy or the way av123 handles your personal data, please do not hesitate to reach us through the following channels:
Privacy-Related Complaints: If you are dissatisfied with av123's response to your privacy concerns, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory body overseeing PDPA compliance in Malaysia. av123 will cooperate fully with any official investigation conducted by the JPDP.
In the online casino industry, trust is the most valuable currency there is. av123 understands that every time a Malaysian player deposits funds via Touch 'n Go or GrabPay, or shares personal information during the KYC process, they are placing their full trust in this platform. That trust is not something we take lightly — it is a responsibility we carry with complete commitment, every single day.
We always ask ourselves the same question before introducing any new feature or practice involving user data: "If our members knew about this, would they be comfortable with it?" If the answer is no, we don't proceed. This goes beyond legal compliance — it is a core value that shapes how av123 operates. This policy applies equally to casual players enjoying Five Blessings at RM5 per spin and to VIP Live Blackjack players competing at high stakes.
One aspect of privacy that other platforms often overlook is data security during the withdrawal process. When you request a withdrawal at av123 — whether to Touch 'n Go, GrabPay, DuitNow or directly to your Malaysian bank account — your account details are transmitted through fully encrypted channels. av123 never sends sensitive payment information via standard email or unsecured communication channels. All processing takes place through certified payment gateways that comply with the highest international security standards.
Many Malaysian players ask about their gaming activity data — the game history we record, such as Live Blackjack sessions, Egypt Treasure slot spins or Thunder Fishing sessions. This data is used primarily to ensure game integrity (any disputed round can be reviewed against stored records), to support responsible gaming programmes (identifying patterns that may indicate a problem) and for platform improvement. This data is never shared with third parties for marketing or commercial analytics purposes.
Av123 also wishes to emphasise that our 24/7 customer support team, fully proficient in Bahasa Melayu, is your best resource for any privacy-related enquiries. If you receive an email or message that appears to be from av123 but asks for your password, eWallet PIN or other sensitive information — do not comply. av123 will never request sensitive information via email or text message. If you suspect any fraudulent attempt using the av123 name, please report it to us immediately via live chat so we can take the appropriate action.
Register your av123 account with complete confidence — your privacy is protected by 256-bit SSL, your data is never sold to anyone, and your winnings are processed within 3–10 minutes directly to your Malaysian eWallet or bank account!
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