Av123 Terms & Conditions – Terms of Use for Malaysia's Online Casino Platform

1 Acceptance of Terms of Use

These Terms and Conditions ("Agreement") govern your access to and use of the av123 platform, including the website, mobile application (if applicable), games, payment services, and all content available through av123. This Agreement takes effect from the date you register your account and remains in force for as long as your account is active.

If you do not agree with any part of these Terms and Conditions, you are not permitted to use av123's services. av123 reserves the right to modify these Terms and Conditions at any time, and notification of such changes will be provided via your registered email or in-platform notifications. Continued use of the av123 platform after amendments take effect will be deemed as your acceptance of those changes.

2 Membership Eligibility

To become an av123 member and use our services, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of account registration.
• Is legally eligible to enter into a binding contract under applicable law.
• Not currently appearing on any self-exclusion list or gaming ban issued by any relevant authority.
• Not representing any business entity, company, or third-party organisation when registering an av123 account — accounts may only be registered in an individual's personal capacity.
• Not being under any duress, coercion, or legal incapacity that would prevent you from making independent financial decisions.

Av123 reserves the right to request proof of age or identity verification from players at any time. Failure to provide the required documents within the stipulated timeframe may result in the account being temporarily suspended until verification is complete.

3 Account Registration & Management

Each individual is only permitted to hold and use one av123 account only. Owning multiple accounts — whether under different names, phone numbers, or other details — constitutes a serious breach of these Terms and Conditions. av123 employs sophisticated detection systems to identify duplicate accounts, and all accounts confirmed to be duplicates may be terminated without prior notice.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as per your identification document (IC or passport)
• An active Malaysian mobile number that can be contacted
• An active email address (if required)
• A strong, unique password that is not used on any other platform

You are solely responsible for maintaining the confidentiality of your account login details. av123 will not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your password.

4 Deposits, Withdrawals & Financial Transactions

Av123 supports a wide range of Malaysian payment methods for our members' convenience:

Deposit: The minimum deposit amount is RM20 per transaction. There is no set maximum limit for standard deposits; however, av123 reserves the right to request additional verification for deposits exceeding certain thresholds, in compliance with applicable laws. Deposit credits are typically reflected in your av123 account within 1 minute of the transaction being confirmed by the payment provider.

Withdrawals: The minimum withdrawal amount is RM50 per request. av123 processes all withdrawals within just 3 to 10 minutes, directly to your Malaysian eWallet or bank account. No processing fees are charged by av123 for standard withdrawals. However, any fees imposed by your own payment provider (if applicable) are beyond av123's control.

All funds in your av123 account are held separately from the company's operational funds. This ensures your funds remain secure and available for withdrawal at any time, unaffected by av123's operational financial position.

5 Bonuses, Promotions & Wagering Requirements

Av123 offers members a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, daily promotions, and loyalty rewards. Each bonus is subject to specific terms and conditions as stated on the respective promotions page.

The general terms applicable to all av123 bonuses are as follows:

• All bonuses are subject to wagering requirement stated — referring to the number of times a bonus must be wagered before it becomes eligible for withdrawal.
• Bonuses are non-transferable between accounts and may not be given to another player in any form.
• Any attempt to abuse the bonus system — including registering multiple accounts to claim bonuses repeatedly — is a serious violation and may result in account termination.
• Av123 reserves the right to cancel or modify any bonus without prior notice if there is evidence of abuse or fraudulent activity.
• Bonuses received are valid for a specified period as stated — expired bonuses cannot be reclaimed.
• Certain av123 games may be excluded from bonus wagering requirement calculations — please check the specific terms of each promotion for full details.

6 Game Rules at av123

All games offered at av123 — including slots such as Five Blessings, Egypt Treasure, Pandora Box, Star Bounty, The Magnificent, the fishing game Thunder Fishing, and Live Blackjack with real dealers — are subject to their respective game rules as outlined on each game's page.

The general rules of play at av123 are as follows:

• All game outcomes are generated by a certified Random Number Generator (RNG) that is independently audited by an international body. Game results are final and cannot be disputed.
• Any technical disruption during gameplay (such as internet connection issues) that affects the outcome of a game will be resolved based on av123's server records, which are considered accurate and final.
• Bets that have been placed cannot be cancelled or modified once a game round has started.
• Av123 reserves the right to void bets and game rounds where there is evidence of a technical failure that has affected the integrity of the game outcome.
• The RTP (Return to Player) value stated for each game is a long-term average calculated over millions of rounds — it is not a guarantee of returns for any individual session.

7 Prohibited Conduct & Activities

Use of the av123 platform is subject to strict standards of conduct. The following activities are strictly prohibited and may result in immediate account termination, as well as legal action where applicable:

• Identity Fraud: Registering using another person's identity, false information, or falsified documents.
• Money Laundering: Using the av123 platform for money laundering or any financial activity that violates Malaysian law.
• Hacking & Technical Abuse: Any attempt to hack, exploit, or manipulate av123's systems, software, or databases.
• Bots & Automated Software: Using bots, automated software, scripts, or any tool that automates gameplay or transactions on av123 without written authorisation.
• Multiple Account Ownership: Registering or using more than one av123 account for the purpose of claiming repeated bonuses or gaining any unfair advantage.
• Threats & Harassment: Threatening, harassing, or interacting in an abusive manner with av123 support staff or other players.

Av123 reserves the right to restrict, suspend, or terminate any account suspected of involvement in prohibited activities without the need to provide an explanation, and reserves the right to report suspicious activity to the relevant Malaysian authorities.

8 Privacy & Personal Data Protection

Av123 values the privacy and security of all members' personal data. The collection, use, and protection of your personal data is governed by av123's separate Privacy Policy, which forms part of the overall agreement between you and av123.

In summary, av123 is committed to:

• Collecting only the data necessary for service operations and legal compliance.
• Protecting your data using 256-bit SSL encryption and the latest technical security measures.
• Not selling or disclosing your personal data to third parties, except for the purposes of payment processing or legal compliance.
• Grants you the right to access, correct, or request the deletion of your personal data, subject to applicable legal limitations.

For full details on how av123 handles your personal data, please refer to our Privacy Policy us.

9 Account Termination & Suspension

Av123 reserves the right to suspend or terminate any member's account at any time for the following reasons (including but not limited to):

• Violation of any provision within these Terms and Conditions.
• Confirmation that a member is under 18 years of age.
• Providing false or misleading registration information.
• Detection of multiple accounts owned by the same individual.
• Activity suspected to involve fraud, money laundering, or platform abuse.
• A member's own request to close their account on responsible gaming grounds.

Where an account is terminated due to a violation, av123 reserves the right to withhold any associated credit balance and winnings. If termination is at the member's own request or without any violation, any valid credit balance will be processed for withdrawal in accordance with av123's standard procedures.

Members who wish to voluntarily close their account may contact the av123 customer support team via live chat, available 24 hours a day.

10 av123's Liability Limits

Av123 strives to ensure the platform operates smoothly and without interruption at all times. However, av123 cannot guarantee that the service will always be free from technical disruptions, delays, or errors. By using the av123 platform, you agree that:

• Av123 is not liable for any direct, indirect, or consequential losses incurred as a result of using this platform.
• Av123 is not liable for third-party internet connection failures, device failures, or technical issues beyond av123's control that affect your gaming experience.
• Av123's maximum total liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.
• Av123 is not liable for any game outcome affected by a technical failure that has been recorded and resolved in accordance with av123's dispute resolution policy.

11 Responsible Gaming at av123

Av123 takes responsible gaming very seriously. We believe that online casino gaming should be an enjoyable, controlled form of entertainment — not a source of financial stress or personal hardship. That is why av123 provides a range of self-control tools to help members play more responsibly:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to manage your spending on av123.
• Session Time Limits: Set a maximum time limit for how long you can spend playing in a single session or per day.
• Temporary Break: Request a break from playing for a period of your choice — 24 hours, 7 days, 30 days, or longer.
• Self-Exclusion: Members who feel that gaming is negatively affecting their lives may apply for long-term self-exclusion through the av123 support team.

If you or someone you know is experiencing gambling-related issues, we encourage you to seek professional help. av123 fully supports responsible gambling awareness efforts in Malaysia.

For more information on av123's responsible gaming programme, please visit the Responsible Gaming us.

12 Amendments to Terms & Conditions

Av123 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without requiring prior consent from members. Notification of material changes will be sent to members via:

• An in-platform notification on av123 the next time you log in.
• An email to your registered email address (where applicable).
• Updates to this Terms & Conditions page are noted with the latest revision date at the top of the document.

Your continued use of the av123 platform after any amendments take effect will be deemed as your acceptance of the revised terms. If you do not agree with the changes, please close your account and discontinue use of the av123 platform before the amendments take effect.